The Nigeria Customs Service (NCS) has acknowledged the receipt of the complaints made by some applicants who participated in the recent recruitment exercise.
The complaints came from candidates who were among those screened out and subsequently not allowed to proceed to the training college despite appearing on the recruitment shortlist.
According to the statement made available to the media by the National Public Relations Officer and Deputy Comptroller of Customs-Dr. Abdullahi Matawada, The Service recognized the concerns raised by affected applicants and has assured the public that the Comptroller-General of Customs (CGC), Bashir Adewale Adeniyi, MFR, after meeting with some of the aggrieved applicants, has called for a case-by-case reappraisal to ensure legitimate complaints are heard.
According to the statement, the Service has however clarified that inclusion in the final shortlist does not automatically guarantee enlistment into the Service.
Recruitment into the NCS involves multiple stages of verification, including credential and document checks, physical and endurance assessments, medical examinations and age verification, drug screening and other mandatory requirements.
During the screening exercise, issues relating to substance abuse (cigarettes and alcohol exclusive), physical fitness, medical records, age and submitted documentation were identified among 397 applicants.
Some candidates were also rejected due to identified irregularities in their selection process during the screening exercise. These findings underscore the Service’s commitment to upholding established recruitment standards and ensuring that only candidates who satisfy all prescribed requirements are considered for enlistment into the Service.
Consequently, in order to provide an avenue for addressing genuine concerns, the Service has advised all candidates who felt aggrieved by the outcome of the screening exercise to formally forward their details and complaints to helpdesk@customs.gov.ng.
Affected applicants have been advised to provide accurate information to facilitate the examination of their cases. This initiative is intended to ensure that legitimate concerns receive appropriate attention while preserving the integrity, fairness and credibility of the recruitment process.
Similarly, aggrieved candidates who wish to take advantage of the new window will be subjected to fresh screening. Where investigations establish criminal conduct, including certificate fraud or other offenses, the individuals involved will be referred for appropriate legal action and prosecution. The review of complaints will not constitute a waiver of established standards or an automatic guarantee of admission into training.
The Service has urged applicants and the general public to remain calm and utilise the designated channel for the submission of complaints, while assuring all concerned that the review will be guided by established procedures and the need to uphold the integrity of the Service.
The NCS, under the leadership of CGC Bashir Adewale Adeniyi, MFR and its management members, has reaffirmed its commitment to a credible, transparent and accountable recruitment process, as it remains open to genuine complaints from affected applicants.
However, it will not compromise the standards required of personnel entrusted with national security, border protection, revenue collection and public safety.
